1. Introduction
These Terms and Conditions govern the use of the Ocean Pharmacy website and the services provided through it, owned by Ocean Medical Company, within the Kingdom of Saudi Arabia. By using the website, creating an account, or placing any order, you acknowledge your agreement to be bound by these Terms and Conditions and all associated policies published on the website.
2. Definitions
- The Company: Ocean Medical Company
- Ocean Pharmacy: The brand and online platform belonging to the Company
- The Website: The Ocean Pharmacy electronic website
- User / Customer: Any person browsing the website, creating an account, or place an order
3. Eligibility and Responsible Use
- Use of the website is restricted to persons legally eligible to enter into contracts according to the regulations of the Kingdom of Saudi Arabia
- The user undertakes to use the website for legitimate purposes only
- Misuse of the website, attempting unauthorized access, tampering with data, or engaging in any fraudulent activity is prohibited
Ocean Pharmacy reserves the right to restrict or suspend access in the event of misuse.
4. Account Creation and Information Security
- Use of certain services requires creating a user account
- The user is responsible for maintaining the confidentiality of login information
- All activities performed through the account are the responsibility of the account holder
Ocean Pharmacy bears no responsibility for losses resulting from unauthorized account use.
5. Product Information and Availability
- Product descriptions, images, and prices are displayed for informational purposes
- Ocean Pharmacy makes reasonable efforts to ensure information accuracy, though some unintended errors may occur
- Product availability is subject to change without prior notice
Ocean Pharmacy reserves the right to correct errors, update information, or discontinue any product at any time.
6. Orders and Acceptance
- Placing an order through the website constitutes a purchase request subject to review
- All orders are subject to Ocean Pharmacy's approval
- Order confirmation is not a final guarantee of fulfillment in case of regulatory or operational restrictions, pricing errors, or product unavailability
Ocean Pharmacy reserves the right to cancel, suspend, or reject any order in a professional and responsible manner.
7. Prices, Taxes, and Payment Methods
- All prices are displayed in Saudi Riyals (SAR)
- Prices include applicable taxes unless stated otherwise
- Payment transactions are processed through approved third-party payment providers
- Ocean Pharmacy does not store credit card data or sensitive payment information
8. Shipping and Delivery
- Shipping and delivery are limited to within the Kingdom of Saudi Arabia
- Delivery is carried out through approved third-party shipping and logistics companies
- All mentioned delivery times are estimates and may vary based on operational circumstances
Shipping details are subject to the approved Shipping and Delivery Policy, which is an integral part of these terms.
9. Pharmaceutical and Regulated Products, and Cold Chain
- Certain products may require a prescription or verification of the recipient's identity
- Products preserved within the Cold Chain are handled using temperature-appropriate delivery services
- The availability and delivery of certain products are subject to approved health and regulatory systems in the Kingdom
10. Returns, Exchanges, and Refunds
- Returns and exchanges are subject to specific conditions based on product type and condition
- Certain products, such as medications and cold chain products, may not be eligible for return
For more details, please refer to the Returns and Exchanges Policy, which is part of these terms and conditions.
11. Store Credit
In some cases, the Store Credit option may be offered as an alternative to a cash refund, whereby it can be used for future purchases through the Ocean Pharmacy website, according to terms explained to the customer at the time of issuance.
12. Communication and Notifications
- Ocean Pharmacy may communicate with users regarding orders, accounts, operational updates, or regulatory requirements
- Any marketing messages – if any – are handled according to the approved Privacy Policy
13. Intellectual Property Rights
All content displayed on the website, including text, images, designs, logos, and software, is the property of Ocean Medical Company or its licensors, and is protected by applicable intellectual property regulations; it may not be used without prior permission.
14. External Links and Services
The website may contain links or services affiliated with third parties. Ocean Pharmacy bears no responsibility for the content, practices, or availability of these external entities.
15. Limitation of Liability
To the extent permitted by law, Ocean Pharmacy bears no responsibility for any indirect or consequential damages resulting from:
- Use of the website or inability to use it
- Shipping or delivery delays
- Interruption or defect in third-party services
16. Force Majeure
Ocean Pharmacy bears no responsibility for delays or failures resulting from circumstances beyond reasonable control, such as natural disasters, government decisions, or service interruptions.
17. Amendments and Updates
Ocean Pharmacy reserves the right to modify or update these Terms and Conditions at any time. Updates are published on the website and take effect immediately upon publication.
18. Governing Law
These Terms and Conditions are governed by the regulations and laws of the Kingdom of Saudi Arabia, and shall be interpreted and enforced accordingly.
