Ocean Pharmacies

Privacy Policy

Ocean Medical Company – Ocean Pharmacy Kingdom of Saudi Arabia

This Privacy Policy explains how Ocean Medical Company, the owner and operator of the Ocean Pharmacy brand, collects, uses, and protects personal data via e-commerce services within the Kingdom of Saudi Arabia.

1) Who We Are

This website and its associated services are operated by Ocean Medical Company under the trade name Ocean Pharmacy. Our services are limited to the Kingdom of Saudi Arabia.

2) Policy Scope

This policy applies to:

  • Website visitors.
  • Registered users (account creation).
  • Customers processing orders.
  • Document uploads, including prescriptions when necessary.
  • Communication with us via the website, email, phone, or customer service.

3) Personal Data We Collect

A) Identification and Contact Data

  • Full Name
  • Email
  • Mobile Number

B) Account and Login Data

  • Account creation data
  • Encrypted login data
  • Activity and security logs

C) Order and Delivery Data

  • Delivery address
  • Order details and purchase history
  • Invoices, transaction references, and return logs

D) Payment Data (processed via service providers)

  • Payment method used
  • Payment status
Important Note: We do not store card numbers or sensitive payment data. Payments are processed via approved providers such as HyperPay, STC Pay, and Apple Pay.

E) Pharmaceutical / Health Data (When needed)

  • Prescription uploads or supporting documents when legally required
  • Records associated with regulated products

Access to this data is restricted to authorized personnel only.

F) Technical and Usage Data

  • Device type and browser
  • IP address and session data
  • Visited pages and website interaction
  • Cookies

4) How Data is Collected

  • When creating an account or updating personal information.
  • When processing orders, delivery requests, or returns.
  • When uploading documents or prescriptions.
  • When communicating with customer service.
  • Automatically via cookies and website technologies.

5) Data Usage

  • Account management and creation.
  • Processing, preparing, and delivering orders.
  • Verifying prescriptions when legally required.
  • Sending service notifications such as order confirmations and delivery updates.
  • Responding to inquiries and providing support.
  • Improving website performance and user experience.
  • Protecting the website from fraud or unauthorized use.
  • Compliance with regulations and instructions applicable within the Kingdom.

6) Data Sharing

We do not sell or rent personal data. Data may only be shared when necessary with:

  • Payment service providers (HyperPay, STC Pay, Apple Pay).
  • Shipping and delivery companies to fulfill orders.
  • Technical and operational service providers for the website.

7) Data Protection

We apply appropriate technical and organizational measures to protect personal data, such as access control, secure hosting, and communication encryption when needed. We recommend maintaining the confidentiality of your login data.

8) Data Retention

We retain personal data only for the period necessary to provide services, fulfill transactions, and comply with regulatory requirements, after which it is securely deleted or anonymized.

9) User Rights

You can contact us to:

  • Request access to your personal data.
  • Request correction or update of data.
  • Inquire about how your data is used.

10) External Links

The website may contain links to external sites or services. We are not responsible for the privacy policies of those parties.

11) Contact Us

For privacy-related inquiries:

Email: info@oceanpharmacy.sa

Phone: 920003188