We are committed to delivering quality healthcare products and pharmaceutical services and ensuring customer satisfaction. This Returns Policy explains the conditions for returning medications, medical supplies, cosmetics, and personal care products purchased from our branches and online store.
Medications and Medical Supplies
Due to regulatory requirements and safety standards in the Saudi Arabia healthcare sector, the following conditions apply:
Return Period Medications and medical supplies can be returned within 14 days of purchase.
Purchase Receipt The original purchase receipt must be presented.
Opened or Used Medications Cannot be returned due to health, safety, and regulatory restrictions.
Refrigerated Medications Cannot be returned once purchased, to preserve their quality and safety.
Sterile Medical Supplies Cannot be returned once their packaging is opened to ensure product sterility and patient safety.
Cosmetics and Personal Care Products
We accept returns of cosmetics and personal care items under these conditions:
Return Period Unused products can be returned within 14 days of purchase.
Condition of Products Items must be unused, unopened, and in their original packaging.
Refund Method Refunds will be issued through the original payment method used at the time of purchase.
Important Notes
Refunds may take up to 7 working days to process, depending on the payment provider.
Items purchased during promotional campaigns or clearance sales may have special return conditions indicated at the time of purchase.
Customer Support
For further assistance, please contact our customer support via phone or WhatsApp: +966 568681275